Vocational area: Travel & Tourism
Duration: 4 Weeks
Location: Rethymno (Crete), Greece
‘Some advice I would give to future participants would be to enjoy the experience. It can be challenging at times, especially living away from home, but just enjoy it and make the most of it. It’s a good life opportunity.’
I thought it was a great opportunity to gain some work experience abroad and to see what it’s really like to work in the travel sector. I was encouraged to take this opportunity by my tutor and my parents as they also thought it would give me the experience I need.
I worked as a receptionist in a 5 star hotel called Aquila Porto Rethymno. The staff were friendly and most of them spoke at least two other languages fluently as well as Greek and English, which I thought was amazing. They attract customers from all over the world, so at least one team member could speak a language to help guests have a pleasant stay.
I was responsible for welcoming and greeting guests, the checking-in and checking-out procedure, handling queries and complaints, and providing useful information for guests.
My biggest achievement was learning how to use the reception computer systems. At first, it was quite challenging to get used to but I found it easier to navigate the systems with practice. Another achievement was learning some Greek words, such as how to say ‘good morning’, ‘hello’, ‘good evening’, and ‘How are you?’ Learning these phrases helped with my customer service skills with Greek guests.
The local people were friendly and more than happy to help answer any questions. Our apartment was right on the beachfront and everything we needed, such as shops and even the hospital, were all within walking distance. The old town was so beautiful, with many affordable shops and great restaurants along the beachfront.
I feel that doing this placement in Crete will benefit me professionally in the future. It has helped me gain invaluable first-hand experience, and has motivated me to work within the tourism sector in the future as a cabin crew member or a resort representative.
Some advice I would give to future participants would be to enjoy the experience. It can be challenging at times, especially living away from home, but just enjoy it and make the most of it. It’s a good life opportunity.
Improved language skills
Exposure to cultural experience
Gained experience in sector specific systems
Enhanced customer service skills
Collaboration and partnership is at the heart of what we do.
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